Besides the hotel being fully booked the check-in staff (Shannu) tried and helped me in the best way possible, rather than denying checkin. He cleaned the room himself and assisted the checkin. It’s rate to see such good customer service. Thanks to his efforts and it’s a good hotel stay.
The hotel is a true gem! The checkin process was flawless with warm and welcoming staff. The amenities were top-notch, though could use a little improvement. The food was delicious, but again, room for a few tweaks. Overall, a great experience and highly recommended!