
I had an issue with my booking at OYO Flagship Hotel Grand Decor where I had made a prepaid booking through the OYO app, but the hotel initially claimed no payment was received and asked me to pay again. It was a very stressful experience at first, and I felt disappointed with the coordination between OYO and the property. However, after raising a complaint with OYO and following up through their support team, the issue was finally resolved, and I received my refund. I appreciate that OYO took responsibility and closed the matter properly after escalation. While I’m thankful for the resolution, OYO should really improve coordination with partner hotels so customers don’t have to face such issues in the first place. Overall, I’m satisfied that my concern was addressed, but the experience could have been smoother.

Good 👍