OYO keeps the promise of “Atithi Devo Bhava” intact; reaches out to 15+ embassies, to support accommodation for stranded tourists

OYO keeps the promise of “Atithi Devo Bhava” intact; reaches out to 15+ embassies, to support accommodation for stranded tourists

In light of our ongoing fight against Novel Coronavirus, we at OYO are closely monitoring the situation and continue to support people in these times of crisis. The past few weeks have undoubtedly been a hard time for all of us as COVID-19 has impacted the entire hospitality industry worldwide with occupancy rates plunging. In this unprecedented and difficult period, we have been trying to do as much as we can to support the Government of India in its efforts to break the chain and maintain the necessary nationwide lockdown. 

We have taken a series of measures to accommodate foreign nationals stranded in the country as well as provide support to frontline medical staff, aircrew, corporates, tourists, PGs, etc who need accommodation. 

As part of the outreach, we at OYO Hotels & Homes are in touch with over 15 diplomatic missions in India and has already helped stranded foreign tourists from the US, Brazil, Belgium, Portugal, Australia, Chile, Argentina and Indonesia in availing accommodation during the nationwide lockdown in OYO properties across tier 1 and tier 2-3 cities in India including Mumbai, Delhi, Jaipur, Chandigarh, Rishikesh, Pondicherry, Ranchi, Hyderabad, Jodhpur, and Jalandhar. 

The Government of India on March 24, released the Ministry of Home Affairs guidelines for the 21 day nationwide lockdown, which recognises under point 7, that while hospitality services will be suspended, the following exceptions will be made:

  • Hotels, homestays, lodges and motels which are accommodating tourists and persons stranded due to lockdown, medical and emergency staff, sea and aircrew.
  • Establishments used/earmarked for quarantine facilities 

In line with these guidelines, we have set up a swift response team to understand requirements of the stranded tourists, initiated contact with embassies, guests and the Ministry of Tourism and identified hotels that can be of service in this hour of need. In order to ensure the necessary hygiene and sanitation as well as protection for frontline staff, all medical and health & safety requirements for smooth check-in, as required by the Ministry of Health & WHO are being complied with. The company has also been providing regular updates to the said embassies on the wellbeing of the foreign nationals.

Additionally, we are also focusing on a two-pronged strategy to minimise the possibility of infection and maximise social distancing and hygiene. We have identified hotels and have partnered with hospitals in order to set up safe, pay per use quarantine facilities. Certain of our other hotels have been focused on providing safe shelter to local and foreign tourists and travellers who may have got stranded in cities owing to the lockdown. 

Commenting on this development, Gustavo Westmann, Head of the Trade and Investment Office, Embassy of Brazil to India said “I am pleased to highlight that OYO has been a great partner of the Brazilian Embassy in this period of global crisis. As we are aware, lots of hotels and homestays in India have been temporarily restricting their services or shutting down, leaving tourists from all over the world in difficult situations. By having one of the largest networks of hotels in the country, the team of OYO has been able to provide solutions to Brazilian citizens with different budgets, in different locations around the country, with professionalism and a great commitment to social responsibility. We appreciate the efforts promoted by OYO and the partnership with the Embassy of Brazil in India.”

The Embassy of Chile shared, “The Embassy would like to thank you and the entire team of OYO for the coordination and support provided by your team during this time of the pandemic. As we all are aware when the COVID-19 break out began there was a large number of tourists from all around the world that had to stay back in India due to restrictions on international air traffic. Tourists were in a foreign land, away from their family, their people and their homes. At this point, it was hard to find good and trusted properties for the foreign nationals at affordable prices. OYO staff was kind enough to offer any assistance through hotels PAN India. Since then the team from OYO has been just a call away at any given hour. The contact persons are always available and have provided The Embassy with the most affordable prices. The Embassy would once again like to thank the team of OYO for their efforts and support in this difficult time for tourists being away from home.”

The Royal Thai Embassy added, “The Royal Thai Embassy in New Delhi lauds Ritesh Agarwal’s startup-OYO for opening doors to its hotels to all the foreign nationals stranded in India during this unprecedented crisis. On 30 March 2020, our Embassy reached out to OYO, to seek accommodation for Thai nationals stranded in the city of Amritsar. The request was attended to with kind consideration and utmost professionalism. Staff at OYO are working 24/7 to ensure that each and every request for help is promptly attended to. Thanks to OYO for staying committed to support Indians and foreigners stranded across all the cities in India in the wake of the COVID-19 pandemic.”

A female tourist from Belgium shared that she was stranded at Malviya Nagar, New Delhi and was in dire need of accommodation nearby due to the sudden lockdown and lack of transport. On being alerted by the Belgium Embassy, our team sprung into action and reached out to her immediately, comforting her while simultaneously scouting for OYO properties nearby. Once the property was identified, we remained in continuous touch with her via phone and guided her to the property and ensured she checked in safely.

OYOprenuers across the globe have come together to set up an OYO Welfare Fund proceeds of which will be used for the benefit and welfare of the employees at OYO properties, our asset partners and their staff members in impacted situations such as the COVID-19 pandemic or the consequent restrictions. This fund will also be used for the welfare of the community at large when faced with difficult situations in the long run.


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Meet the author / Aatif Hashmi