Palms Hotel & Retreat By Palette London Romford

Yuke·01 Aug 2025

4

The hotel truly impressed me with its stunning interior, featuring luxurious marble accents throughout the lobby. The entire establishment is immaculate, with everything being brand new and spotless, from the rooms to the public spaces. I found the rooms to be incredibly comfortable, equipped with a proper desk chair, a cozy warm bed, and high-quality furnishings like curtains and cushions. The bathroom was well-stocked with a lovely selection of toiletries and plenty of towels for my needs. The shower was pleasantly warm as well. All the staff members were exceptionally friendly and accommodating, even assisting me with a late check-out, which I greatly appreciated. There were a couple of minor items missing from the room, such as a bin and a hairdryer, but I easily managed by using the bathroom bin, and I didn’t require a hairdryer. I’m sure the reception would have provided one if I had asked. The Netflix feature wasn’t working, but that was a small issue since the regular TV functioned perfectly. It would be nice if the hotel offered breakfast options, but I found a quick solution by heading to the garage next door for a croissant. I genuinely enjoyed my stay at this hotel and would be thrilled to return in the future. Thank you for a wonderfully relaxing experience!

Dappa·23 Jul 2025

4

This hotel is a fantastic budget option that's super easy to reach from the M25. The rooms remind me of Premier Inn—simple yet clean and cozy. The staff were absolutely delightful—so friendly and accommodating. I had made two separate reservations for three nights in a row, and they seamlessly combined them so I could stay in the same room without any hassle. They were genuinely warm and engaging, which really enhances my overall experience at a hotel. There's an M&S food store just a two-minute stroll away, which is incredibly convenient, and it's not far from Elizabeth line stations if you're looking to head into London. I even walked from the station to the hotel. All in all, I highly recommend this place for a budget-friendly stay and I will definitely be back!