
Just at checkout, a mentally ill person, probably unhoused, was in the lobby of the hotel. He was loudly trying to speak to guests and he clearly didn't belong there. I was glad the front desk clerk allowed me to leave my key and rapidly leave but a stronger response to this kind of thing would be better.

I liked that yoli was super cool and professional, made me feel welcome and the room was even cleaned when I stepped out the next day. I’m super happy that I got excellent customer service and a great experience.