Guest Policies

General Terms and Conditions
  • The primary guest must be at least 21 years of age to be able to check into the hotel.
  • It is mandatory for guests to present valid government issued photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are IC, Driving License or Passport. Without original copy of valid ID the guest will not be allowed to check-in.
  • Pets are not allowed on the premises except in the case or registered service animals. A fine of $250 will be charged for violations.
  • A security deposit of $100 will be required at time of check-in made in the form of a credit card authorization or cash deposit. Guests shall be liable for any damage caused to the room or property during their stay.. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness. Damage deposits and authorizations will be released back to credit card companies, banks or cash to the individual at time of checkout upon validation of room condition.
  • Smoking is only permitted in designated smoking rooms and or smoking areas within property premises. A damage fee of $250 will be automatically charged if for failure to adhere to this policy.
  • OYO may reach out to guests during or after their stay to gain feedback in order to improve service and future guest experience.
  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, OYO will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options.
Booking Extension Policy
  • Extensions of stay may be provided on currently published room rates, subject to availability.
Cancellation Policy

Cancelling an OYO is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. The following cancellation policy shall apply:

  • Cancel less than 24 hours prior to local time, day of check in: first night’s room charge, taxes and fees will be charged

If a stay is shortened after check in date, a minimum of one additional day will be charged regardless of whether or not the additional day. If checkout is greater than one day at time of adjustment, then no charge will be applied.

How to Cancel

You can cancel your booking using our website or mobile app. You can also call us on +1 787-710-7264 to cancel your booking. The applicable refund amount will be credited to you within 7-14 business days. OYO reserves the right to debit from OYO Money account, in case of cancellation amount being higher than money already paid by customer.

Payment Policy

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

Early Check-in and Late Check-out
Early Check-in​ (subject to availability):

Early check-ins will be subject to availability. Our standard check-in time is 3 PM. A check-in between 6 AM and 2 PM will be considered as early check-in. Extra charges will apply as per hotel policy, which vary from hotel to hotel.

Late Check-out ​(subject to availability) -

Our standard check-out time is 11 AM. A checkout between 12 PM and 6 PM will be considered as late checkout. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per hotel policy, which vary from hotel to hotel.

Hotel Specific Policies

  • Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.
  • Hotels in cooler areas may not have air conditioning due to weather conditions of the location.
  • Hotels in remote locations may not have Wi-Fi connectivity due to unavailability of network in those regions.
  • Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.
  • Hotels reserve the right to admission and may deny admission to guests who are intoxicated, misbehave with staff, etc.