
Everything was wonderful. Particularly the calm, relaxed, friendly, and helpful attitude of the staff when we arrived very late at 1am. And again during breakfast - it was just fantastic to experience such warmth while trying to unwind. The artwork throughout the hotel was lovely, and the bright design and color scheme were uplifting. The beds were comfy, the linens were fresh, and the modern bathroom was spotless. I also appreciated the in-room tea and coffee facilities. The breakfast variety was incredibly impressive, rivaling what you would expect at a 4 or 5-star hotel. One incident really highlighted the professionalism of the establishment for me. A guest arrived at the same time as us, and due to a freak accident, the glass door shattered. Thankfully, no one was hurt, but the staff member at reception remained composed and professional, checking if she was okay and if she needed any medical assistance. She was understandably a bit shaken but relieved to be fine and just wanted to get to bed. The next morning, everything was repaired and back to normal. The way the situation was handled spoke volumes about the hotel and its management team. And considering all that’s included, the price per night is an absolute bargain.

Everything was fantastic! Ellie welcomed us with open arms and was incredibly helpful throughout our stay. We picked this hotel for its excellent value and its proximity to Crewe station. It made our trip to Liverpool Lime Street for a wedding so easy! The room was spotless and spacious, the bed was super comfy, and the shower was great. The complimentary breakfast was amazing—so many options, delicious sausages, and great coffee! David was also very friendly and accommodating. Overall, we had a wonderful two-night stay and would highly recommend it. Thank you!