
Absolutely incredible! The staff are truly wonderful and work so hard. I was traveling solo and felt a bit overwhelmed on my first night, but they were so supportive and helped me through it. I had booked another hotel, but unfortunately, I couldn't check in due to some mental health care issue, and I'm still waiting for my refund. However, this hotel was just fantastic! I can't say enough good things about the staff; they are absolutely amazing! I've even landed a trial job here! The people are beautiful, the hotel is stunning, and the breakfast is delightful. I can't find a single fault anywhere! I would give them a 12 out of 10 for the care and compassion I received, especially from Max and Simon. A huge shoutout to the lovely, kind man who worked nights; I will never forget the kindness you showed me! Highly recommended, and I will definitely be sharing my experience with all my family and friends, as well as anyone I meet!

Location is excellent. You can leave the hotel at the side with the fountain and turn right and a 10 minute walk your on the main shopping street. Everything you need is is based off of the clock tower roundabout. There is a couple of staff that are not very friendly but the rest are lovely, except the cleaners are not good at all. The hotel needs a good bottoming out in all areas, vac bag needs changing more often. Also the rooms weren't cleaned at all 1 day and no clean towels were left. They made the beds to make it look good. The best thing of all in this hotel is the quality of food. I would of loved to have met the chef because the meals where beond expectations 10 out of 10 for all meals.