
We stayed for just one night, but it was a lovely experience. The staff were incredibly friendly and accommodating. Carrie, in particular, was wonderful; she surprised our daughter with a small gift and a handmade card for her 18th birthday. They kindly allowed us to store our luggage when we arrived a few hours early, so we could explore without any hassle. The same was true after we checked out—we left our bags to enjoy our last day and picked them up at 8:30 pm, all for free. The location is fantastic, just a quick 5-minute stroll from Marylebone and even closer to Baker Street tube station. The hotel was tidy, though it could use a fresh coat of paint. There were a few marks on the carpet in the spacious room, which had three double beds. The beds were firm yet clean and comfortable. While it may not be the Ritz, for the price, I would absolutely stay here again. We were looking for something affordable and convenient, and this place was just right for us.

I just stayed for 10 days. Everyone there was very helpful to me. This is not the nicest hotel in London, but it doesn’t pretend to be. This place is in a great location and The rate could not be better. There were some issues in the past at this location but that was with previous owners. The folks running it now are competent, kind, and attentive. If you want to stay at a hotel chain then go stay there. You will pay a lot more. If you are looking for a nice space that won’t break the bank, you’ve just found your hotel!