Emirates Grand Hotel
116957 116957 Sheikh Zayed Road, Dubai
Excellent
1105 تصنيفات
The staff was incredibly welcoming, truly one of the best experiences I've had in my 20 years in the industry. I want to give a special shoutout to AISHA, who I believe exemplifies outstanding customer service. Darlene also made our check-in process seamless and hassle-free. Overall, the staff was courteous and friendly. If I could suggest anything for the room, it would be to have more channels or options like Netflix, Prime, or YouTube on the TV, as they have a large screen but fewer channels available. But that's just a personal preference!
The food was delicious and freshly prepared. Every dish had great flavor, especially the main course, which was well-balanced and nicely presented. The service was attentive without being intrusive, and the staff made sure we were comfortable throughout the meal. The ambience was calm and clean, with a cozy atmosphere that made it easy to relax. Prices were fair for the quality and portion sizes. Overall, a great experience — I’d definitely recommend it and would be happy to come back again
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