
When I was leaving, the electricity was cut off for me fifteen minutes before, and when I arrived, they asked me to pay the accommodation fee, which I did. But before I left, they called me to inform me that there was an outstanding amount. I asked them why, and they said they forgot to record the full amount. I did not benefit from anything from the hotel, whether water or anything else. Is this the correct way?

We had an amazing family vacation at this hotel! The staff treated us with such kindness, especially Mr. Faysal who went out of his way to help us feel welcome. Our room was beautifully decorated and spacious, plus the rooftop pool was a hit with the kids. Breakfast each morning was delightful too.