Guest Policies

General Terms and Conditions
  • All guests must present original and valid photo identification at the time of check-in, such as, Emirates ID, National ID for GCC residents or passport.
  • The primary guest must be at least 18 years of age to be able to check-in the hotel.
  • It is mandatory for guests to present valid photo identification at the time of check-in.
  • Stay of 1 child up to 5 years of age is complementary without the use of extra bed. Breakfast charges may be applicable for the child.
  • Pets are not allowed in the hotel premises.
  • Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
  • A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded.
  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, OYO will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options

  • As we continue to strive to improve our services, OYO may reach out to guests to get a feedback of their experience through calls or messages

Booking Extension Policy
  • Extension of stay would be provided on current room rates, subject to availability.
  • Current room rates can be different from the rates at which the rooms were booked.
Cancellation Policy
Cancelling an OYO is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 2 PM.

​For bookings up to 3 rooms -

Cancellation Time Cancellation Fee
24 hours or more prior to check-in time Free cancellation (100% refund)
Less than 24 hours before check-in time One night’s booking amount

Before check-in

We will fully refund any booking cancelled up to 24 hours prior to scheduled check in date. For any cancellation within 24 hours of scheduled check-in, you will be charged for one night.

On the date of check-in

In case you decide to cancel a booking after scheduled check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.

Mid Stay Cancellations

During your stay, in case you decide to shorten your booking before 2 pm, you will be charged for one night. In case you decide to shorten your booking after 2 pm, you will be charged for next two nights. Money for the remaining nights will be refunded.

For bookings of 4 or more rooms -

You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.

Cancellation Time Cancellation Fee
30 days or more prior to check-in date FREE Cancellation (100% refund)
Between 15 to 30 days of check-in date 50% advance amount
Less than 15 days of check-in date 100% advance amount

On the date of check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Mid Stay Cancellation

In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

How to Cancel

You can cancel your booking using our website or mobile app. You can also email us at mybookings@oyorooms.com to cancel your booking. The applicable refund amount will be credited to you within 14 working days.

Payment Policy

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

Early Check-in and Late Check-out
Sunrise Check-in (Guaranteed Early Check-in)

Some of our hotels provide guaranteed early check-in 6 AM onwards of check-in date. Most of these hotels provide this at free of cost while some charge a nominal amount (up to 30% of average tariff). Please use the filter of Sunrise Check-in in app/web to select hotels that provide guaranteed early check-in.

Check-in Time Early Check-in Charges
Before 6 AM 100% charges for one day payable as per room rates of the previous day (subject to availability)
6 AM onwards 0% to 30% charges payable as per room rates of the previous day. Charges will be visible at the time of booking creation.

The above does not include charges for breakfast

Early Check-in​ (subject to availability):

In case you have not opted for Sunrise Check-in, early check-in will be subject to availability. Our standard check-in time is 2 pm. Extra charges will apply as per below policy:

Check-in Time Early Check-in Charges
Before 6 AM 100% charges for one day payable as per room rates of the previous day
Between 6 AM and 12 Noon 0% to 30% charges payable as per room rates of the previous day, depending on hotel policy
Between 12 noon and 2 PM Complimentary

The above does not include charges for breakfast.

Late Check-out ​(subject to availability) -

Our standard check-out time is 12 noon. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-out Time Late Check-out Charges
Between 12 noon and 2 PM Complimentary
Between 2 PM and 6 PM 0% to 30% charges payable as per room rates of the next day, depending on hotel policy
After 6 PM 100% charges payable as per room rates of the next day
Hotel Specific Policies

  • Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.
  • Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.