Sunday Hevea Hotel and Resort

Hazizi·11 Jul 2025

5

My daughter and I recently had a lovely stay at Hevea Hotel, and it was a delightful experience, especially for the price! I booked a Double Deluxe Room for only 1,887 pesos, and I was pleasantly surprised by how spacious and tidy the room was. The amenities were fantastic for the cost — a pool, free Wi-Fi, toiletries, a working desk and chair, plus hot and cold showers. They even provided coffee and bottled water. There are a couple of areas for improvement, though. During check-in, there was a surge of guests, and they could have been better prepared with room availability. We ended up waiting around 30 to 45 minutes. Thankfully, there was complimentary iced tea in the lobby to enjoy while we waited. Also, while the room was large, the air conditioning struggled a bit to cool it down. Still, the hotel’s affordability does not take away from its quality, making it an excellent option for travelers looking for comfort on a budget. I wholeheartedly recommend Hevea Hotel and will certainly be back!

Moamel·11 Jul 2025

5

My experience at Hevea has been a bit overshadowed by one employee, Rachel from the front desk. From the moment I arrived, she seemed rather uninterested in assisting me. When I sought help, her responses were brief, and it felt like she barely acknowledged my presence. The lack of warmth was surprising, especially given the otherwise enjoyable atmosphere of the place. Unless Rachel enhances her customer service approach, I would suggest others consider visiting when she’s not on duty. This is my third time at the hotel, and sadly, my interactions with Rachel have been consistently disappointing! Rachel, who always wears a grey suit, has a noticeably different attitude compared to the front office staff in black uniforms, who have always been welcoming and accommodating. Unfortunately, Rachel’s demeanor has repeatedly come across as unfriendly during my visits. This difference in service has been quite apparent. It seems Rachel works the morning shift, as I’ve encountered her every time I’ve checked in and out. Unfortunately, her service has consistently lacked warmth despite her regular presence.