After two months of a crippling lockdown as we slowly move towards normalcy, we understand that higher hygiene standards, minimal-touch services and enhanced quality shall top the list of consumer’s requirements while planning travel. Adhering to the guidelines set by the Ministry of Home Affairs under Unlock 1.0 which allows hotels to open in a phased manner from June 08 onwards we at OYO Hotels & Homes are prepared to welcome all our guests once again. We are happy to let you all know that as of today we are operational in 20+ States and UTs including Punjab, Uttar Pradesh, Rajasthan, Gujarat, Bihar, West Bengal, Karnataka, Telangana, Andhra Pradesh, Assam, Chandigarh, Himachal Pradesh, Chhattisgarh subject to specific state guidelines.
Leading by example our senior leadership including Rohit Kapoor, CEO, India & South Asia, Ankit Gupta, COO, Frontier Business, Sunny Sodhi, SVP & Head Sales, India & South Asia, Abhishek Thard, Region Head – West II recently checked-in to various OYO Hotels in Gurgaon, Ahmedabad, Hyderabad, Chandigarh, Bhubaneswar among others to experience ‘Sanitised Stays’ with minimal-touch.
We recently introduced several measures and initiatives to minimize the impact as well as innovate by meeting the new standards of good quality travel and hospitality with our ‘Sanitised Stays’ tag for properties that clear background audit checks for sanitisation, hygiene, and protective equipment. We are ensuring customer and hotel employees’ safety by working out on a minimal touch SOPs for check-in, check-out, conducted extensive training of our on-ground teams on the revised ways of working (health-screening, disinfecting, distance markers, etc.) and thus creating COVID-19 awareness through posters that have have been displayed across at our properties.
Commenting on the developments, Rohit Kapoor, CEO, India & South Asia, OYO said, “We are thrilled to welcome guests back into our hotels. During challenging times like this, the entire industry has shown great zeal working with the authorities to do their bit in the fight against the virus. As we take steps towards recovery and open our doors to our guests, OYO, as a responsible hospitality chain, puts the health and safety of every guest as its topmost priority. During times like this, we understand the importance of reassuring our consumers that we stand ready with safe and hygienic accommodations to provide them with a stress-free hospitality experience. Our senior leadership team, including me, have checked-in at different OYOs across the country to personally experience the quality of stay and ensure the best experience for our guests. The backbone of our business- our asset owners have been our strongest supporters over the last couple of months and have taken all the necessary precautionary measures – right from implementing minimal touch policies, higher standards of hygiene, cleanliness and sanitisation and have ensured accessibility to protective equipment for the staff as well as the guests. As consumers start travelling for work or essential purposes across the country, we promise to take care of their requirements for reliable safe sanitised stays.”
We and our partners are working hard to ensure that we deliver our guests nothing but a safe, secure, and comfortable experience whenever they choose to stay with us. We have set-up a dedicated COVID-19 War Room to monitor and take immediate action on cases that require faster resolution and implementation during the crisis. In the light of the pandemic, we also enabled Corona Concierge a dedicated platform set up in order to offer assistance to all our guests, hotel partners, and employees across the globe on all COVID-19 related issues and queries.
Watch below to see Rohit Kapoor, CEO India & South Asia checking into an OYO Townhouse to experience the ‘Sanitised Stays’ first hand!