With constant support from our hotel owners, we have successfully established ourselves as India and South Asia’s largest, China’s second-largest, the world’s third-largest, and fastest-growing chain of hotels, homes, managed living, and workspaces. We have thus created accessible and affordable living spaces for millions of guests across the world.
Our relationship with our asset owners goes beyond the traditional association that exists on paper. Every hotel owner is a valued member of the OYO family and is actively involved in OYO’s various partner engagement programs. With tech-led innovations and hotel management expertise, we encourage hotel owners to lead a hassle-free lifestyle while OYO takes care of day-to-day management and operations. Over the years, our partner network has grown manifold thanks to glorious testimonials and the word of mouth. To express our gratitude and empower more hotel owners with OYO’s tech-led franchise models, we have introduced the first-of-its-kind ‘O-Rewards’ program- OYO’s Exclusive Referral Program for Partners.
With O-Rewards, we will reward asset for referring OYO to their fellow hotel owners with gifts ranging from Amazon vouchers to cars worth up to INR 10 Lakhs. This program has been conceptualized keeping in mind the creation of a thriving community of asset owners who can help each other grow with shared expertise and make the most of the OYO experience- together.
Hotel owners have often described their experience with OYO as a major turning point in their hotel business after they witnessed a significant growth spurt in terms of revenue and footfall. With O-Rewards, we want to make this possible for maximum hotel owners around the world.
Pratul Setu owner of OYO 9654 Hotel Tulip Palace, is one such owner who has benefited greatly after partnering with OYO. He says, “OYO has contributed a lot in improving my hotel overall performance and growth, and they regularly keep in touch with me to improve my guest experience,”
Like Pratul, thousands of hotel owners have benefited greatly from OYO’s in-house hotel management innovations like OYO OS and Co OYO app- exclusively designed to simplify day-to-day tasks like billing, inventory management, occupancy etc. Furthermore, we empower young entrepreneurs to invest in their dreams while we carry out world-class transformation projects with our team of interior designing experts, provide skilled staff and tech-led solutions for modern-day businessmen.
Neeraj Trivedi owner of OYO 10104 Radhika Resort Kota is a self-made entrepreneur with 17 properties, 450+ SRNs and GMV of 1cr. He says “Taking over Hotel Raj in 2017, I faced many challenges managing the business and customer expectations, but with the help of Team OYO, I mastered the process of getting feedback from customers and improving the property accordingly. Additionally, OYO helped with staff skilling, customer management, technology training, especially around online marketing, as well as payments,”
With O-Rewards program, we aim to reach out to more asset owners like Neeraj and Jai and fulfil our mission in upgrading all forms of real estate and thereby enable these middle-income travellers and city dwellers experience #LivingTheGoodLife. We are committed to removing this disconnect between demand and supply of quality living spaces that force travellers and city-dwellers to compromise on location, quality, and price. At the same time, we will ensure that our service standards remain world-class in the industry and help deliver the best occupancy results while introducing initiatives to strengthen the relationship with our asset owner community. We are not chasing short terms goals; we are on a mission.
A lot goes into delivering what we promise and we never shy away from going the extra mile to give the guests an unforgettable experience. This stems from our deepest ideals – it doesn’t matter if only a single guest stays with us, what matters is that he takes back a stay experience which he loved. And, to create such experiences, we know it’s important to take control of the entire hospitality experience end-to-end. At OYO Hotels and Homes we bring our successful model of combining design, hospitality, and technological expertise, financial acumen and operational capabilities to real estate owners around the world, giving them the ability to get a higher return on investments, access easy financing opportunities, transform their hotels, and offer good quality customer service, thereby significantly increasing occupancy and profitability – in every OYO building.
This year in April we launched the OYO Partner Engagement Network (OPEN) – a year-long initiative with 6 core promises for 10,000+ asset owners in India (only for India) with the objective of supporting our 10000+ asset owners across India in their journeys with OYO. To build on this commitment, we further introduced an upgraded Co-OYO app for hotel partners to provide complete visibility on all business & customer metrics. In continuation of our commitment to support our hotel owners in succeeding and achieving high levels of customer satisfaction we also hosted the first Partner Advisory Council meeting in August in Delhi under the aegis of OYO Partner Engagement Network (OPEN) – the ongoing year-long commitment of support and engagement with 10,000+ asset owners across the country.
Further in May this year we also launched the Cash in Bank an industry-first initiative for our asset owners across India to help them get easy access to quick, hassle-free and collateral-free business advances to upgrade or renovate their buildings. Through this initiative, our asset owners will be able to create a never seen before “Chic, Pop, Energetic” look and feel that can further help them improve the guest experience and improve the direct and repeat rate that’s already approximately 90%. To give our readers a quick background, the Co-OYO app allows asset owners to avail support programmes for growth as well as engage with the OYO ecosystem and strengthen community building. It further includes success stories of our asset owners, featured posts on get-togethers, new signings, anniversaries, information on helpline numbers, access to financing options, and other services. Additionally, there is also a section that provides an intuitive, on-the-go learning programme through videos that can guide asset owners on basics as part of a starter kit or refresher programme.
We welcome you to see how our asset owners have been successfully benefitting by partnering with us and how you could ensure more fellow asset owners get the same benefits as you yourself. Want to experience the OYO difference and boost your hotel business? Click here.