Welcoming senior security professionals to the OYOpreneur Family.

Welcoming senior security professionals to the OYOpreneur Family.

-Combination of tech and talent to improve guest safety and experience across India SA

-Capt Shakil Ahmed joins  as Vice President of Security, India SA

-Annie Vig joins as Director- Emergency Response, India SA

 

As a mission-driven organization which pioneered the use of technological innovations for a seamless guest experience including their safety and security, we are excited to welcome Captain Shakil Ahmed as Vice President of Security and Risk, and Annie Vig as Director – Emergency Response for India SA operations. Both these key appointments are a step forward in our commitment to bring systemic solutions for all areas of the guest experience. Every innovation and initiative we take is aimed at adding value to the experience of our guests. Leveraging our tech expertise and combining it with talent will ensure and enhance the guest experience and safety which will further strengthen our ongoing efforts to elevate guest experience and safety as a key business priority.

 

Captain Shakil Ahmed – VP, Security and Risk, India SA

Captain Shakil will be responsible for security and risk. He is a veteran of corporate security, brand protection, and business resilience space. Capt. Shakil Ahmed has over two decades of experience spanning from the Indian Army, Banking and Financial Sector, Pharmaceuticals, FMCG, Manufacturing, and E-commerce sectors. He has previously led Global Security, South Asia at Pfizer, Brand Protection at Diageo India and has most recently led the middle mile Logistics and Supply Chain Security program for Amazon in India.

 

Annie Vig as Director – Emergency Response, India SA

Annie Vig brings with her a rich experience of over 20 years. She is passionate about safety oversight, both, at work as well as home. While at her previous organization – IndiGo, she worked closely with the chief of safety and the CEO and was responsible for developing and leading the implementation of policies and strategies derived from ERM manual through training, audits, and other modes of communications and collaborating on joint exercises with neighbouring countries and security forces and other agencies.

 

We are committed to creating multiple touch-points with guests for a safe, convenient and comfortable experience across our 9000+ properties in India. We recently launched an industry first in-app SOS button feature that helps guests experiencing any emergency situation to not only receive the assistance of the on-ground hotel staff but also benefit from the expertise of a specially trained 24×7 OYO Safety Response Team(SRT) and also initiate a call with local law enforcement authorities. We also have OYO Assist that assists customers with automated resolutions, all at the touch of a button, which can range from a booking modification to an enquiry on our hotel policies to claiming a refund on bookings. The addition of the SOS button is meant to improve both awareness as well as usage of all the 4 safety features that OYO provides:

24×7 Tech-enabled Assistance Before, During & After a booking

 

Before During After
  • Transparent online booking process with real photos of the property before and after the booking.
  • Guest ratings and reviews
  • In-app SOS button on the check-in
  • In person assistance by the OYO Captain/ AGM whose name and call details are shared with all guests
  • In-app feedback mechanism during check-in
  • CCTV Surveillance
  • Industry-leading responsiveness of 2.5 to 3 minutes on Facebook & Twitter
  • In-app feedback mechanism post-check-out including property & staff rating

 

Majority of the travelers in the budget to mid-scale segment consider security, quality, location, and price very important while booking a hotel. Keeping this in mind, we aim to help create a perfect space in every place by solving for each of these considerations through a combination of technology, talent, and on-ground interventions.

 

Meet the author / OYO