At OYO, guest experience is at the heart of everything we do. The world over, brands that take charge are the ones that excel at delivering a great experience. These brands look after customers and support their partners to ensure a hassle-free experience to all. At OYO, we are constantly innovating to become more effective and efficient. OYO Captain is a first-of-its-kind initiative in the hospitality industry that will help us interact with guests in a more personal manner, to understand their needs and service them better. Our partners will also benefit from the network of OYO Captains who will take charge of guest delight at our hotels.
The OYO Captains team comprises over 230 dedicated hospitality professionals, ready to respond to whatever request our guests may have from the time they book their hotel till the time they check out. They live by the motto that there is nothing that OYO Captains can’t do.
Here is a short film that provides more details on the OYO Captain service – do check it out!
So next time you confirm your booking at a OYO remember to get OYO Captain on board.
No matter where you go, be assured that your friend, your OYO Captain will be ready to take care of you.