Introducing OYO Captain

Introducing OYO Captain

At OYO, guest experience is at the heart of everything we do. The world over, brands that take charge are the ones that excel at delivering a great experience. These brands look after customers and support their partners to ensure a hassle-free experience to all. At OYO, we are constantly innovating to become more effective and efficient. OYO Captain is a first-of-its-kind initiative in the hospitality industry that will help us interact with guests in a more personal manner, to understand their needs and service them better. Our partners will also benefit from the network of OYO Captains who will take charge of guest delight at our hotels.

The OYO Captains team comprises over 230 dedicated hospitality professionals, ready to respond to whatever request our guests may have from the time they book their hotel till the time they check out. They live by the motto that there is nothing that OYO Captains can’t do.

Here is a short film that provides more details on the OYO Captain service – do check it out!

So next time you confirm your booking at a OYO remember to get OYO Captain on board.  



No matter where you go, be assured that your friend, your OYO Captain will be ready to take care of you. 

Meet the author / Ritesh Agarwal

Ritesh Agarwal is the founder and CEO of OYO Hotels & Homes. Travelling across India at the age of 17, Ritesh stayed in more than 100 bed and breakfasts, guest houses, and hotels to realize there was a massive dearth of affordable and good-quality hotels in the budget hotel category. He believed that everyone deserves a beautifully designed, chic and comfortable living space. And everyone deserves a better life. That’s how OYO was launched in May 2013. OYO today is the world’s leading chain of hotels, homes, and spaces.