People often ask me what does a hotel partnership with OYO involve. To understand the answer to this very important question, it’s crucial to realize that for us at OYO it’s not just about selling a room, but it is about making hotels a part of a collaborative ecosystem which is transforming the hospitality experience. The key features of this collaboration are:

Robust demand mix: The most important thing for any business is the presence of demand. We have more than 30 demand generation channels spread across online and offline spheres. We also keep innovating our strategies to attract a high number of customers.

High level of transparency: One thing that we take very seriously about our partnership is the level of transparency. By means of end-to-end technological integration, our partner hotels are always aware of the business done with the company. With tools like the specially designed owner portal (, and by providing Property Manager tabs to hotels, we make sure that our partners are aware of everything no matter which part of the world they are in.

Assistance at every stage: The moment a hotel gets on board with us, we assist in upgrading the property to match the OYO standard. The new hotels get access to our efficient vendor network, and also to our deep understanding of customer experience. This results in hotels getting a top-notch transformation in compliance with the best of hospitality standards. We also provide inputs on staff training and on delivering processes, for maximum impact.

Weekly payments: Also, owing to the technological integration, we have a weekly reconciliations system in place which means that we pay our properties on a weekly basis and ensure that no capital of the hotel gets stuck.

Every hotel is important: We treat our hotel partners not just as business affiliates, but as friends and as an integral part of our team. We also understand that each partner is unique and should be treated as such. Hence, for every property, there is a key account manager assigned.

Long-term partnerships: Our aim is to build long-term partnerships with the end goal of delivering value to the customer.

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Meet the author / Ayush Mathur

Ayush Mathur works as VP, Business Development, at OYO Rooms. Ayush is an alumnus of ISB and IIT Kharagpur.