Capital O Hotel Terraza 158

Beka Ortiz·26 May 2025

4

(Translated by Google) Excellent service! Zero cancellations/contact with the hotel (not even the call center had a phone number)! So-so for in-room amenities! We booked through Booking.com, and they wouldn't allow cancellations. We were never able to find the hotel's phone number to see if we could do anything, not on Maps, Booking.com, or OYO, which is like the intermediary. So we figured out what to do to get the reservation. Upon arrival, they were super friendly. The rooms were nice and clean, although they faced the interior and didn't even have windows overlooking the hallway. In one room, we were missing a towel, the soap dispenser was empty, and in the other, there was no toilet paper, no TV remote, and no apps. If you figured everything out in time, you'd only go down to reception once because there were no phones in the rooms and they didn't answer WhatsApp... The next day, they stored our things for us to go for a walk, thank you so much! Super well located, which is exactly what we were looking for. Overall the visit was good, but if you need anything... forget it! (Original) Excelente servicio! cero en cancelación/contacto con el hotel (ni el call Center tenía número de teléfono)! mas o menos en servicios en el cuarto! Nosotros reservamos por booking y no permitía la cancelación. Jamás logramos dar con el teléfono del hotel para ver si podíamos hacer algo, ni en maps, ni booking, ni OYO que es como la intermediaria. Así que vimos qué hacer para tomar la reserva. Al llegar super amables, las habitaciones lindas y limpias, aunque daban adentro y no tenían ni ventanas al pasillo. En una habitación nos faltaba una toalla, el dispensador de jabón de cuerpo estaba vacío, en la otra no había papel de baño, control de tv y no tenía apps. Que si te das cuenta de todo a tiempo, bajas una sola vez a recepción porque no habían teléfonos en las habitaciones y no contestaban WhatsApp.... Al día siguiente nos guardaron nuestras cosas para ir a pasear, mil gracias! Super bien ubicado, que es lo que buscábamos. En general la visita bien, pero si necesitas algo.. olvídalo!

Diana Ramírez·10 Sep 2025

4

(Translated by Google) Although the app showed availability to make a change to my reservation, they didn't allow me to do so, and there's also no phone number available to call. The service at reception was good, and the lady who helped me was friendly. (Original) Aunque en la app leaecaba disponibilidad para hacer un cambio en mi reserva no me lo permitieron, tampoco hay un teléfono disponible para llamar, la atención en recepción fue buena, amable la Srita que me atendió.