Guest Policies

GENERAL TERMS AND CONDITIONS


  • The primary guest must be above the age of 17 years to be able to check-in the hotel.

  • It is mandatory for guests to present a valid photo identification document at the time of check-in.

  • Stay of 1 child up to the age of 5 years is complimentary without the use of an extra bed. Breakfast charges may still be applicable for the child.

  • Pets are not allowed in the hotel premises.

  • Should any action by a guest be deemed inappropriate by the hotel or if any inappropriate behaviour is brought to the attention of the hotel staff, the hotel reserves the right to take action against the guest after the allegations have been investigated.

  • A discounted booking cannot be modified. Additionally, in the case of an early check-out for such a booking, the booking amount paid cannot be refunded.

  • Bringing goods and/or storing of raw or exposed cinema films, or any other article of a combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is prohibited.

  • Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals and pungent food are strictly prohibited on hotel premises.

  • Our hotels in certain destinations may have different policies applicable for specific times during the year.

  • Guest has to submit a refundable amount of Rp 100,000 as a security deposit.

BOOKING EXTENSION POLICY


  • Extension of a booking would be provided on current room rates and are subject to availability.

  • Current room rates can be different from the rates at which the rooms were first booked.

CANCELLATION POLICY

Cancelling an OYO is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds.

Standard Check-in time: 2 PM
Standard Check-out time: 12 noon

​For bookings up to 3 rooms -

Cancellation Time Cancellation Fee
24 hours or more prior to check-in time Free cancellation (100% refund)
Less than 24 hours before check-in time One night’s booking amount

Before check-in

We will refund the full booking amount for any booking cancelled up to 24 hours prior to the scheduled check-in date. For any cancellation within 24 hours of scheduled booking, you will be charged the booking amount for one night.

On the date of check-in

In case you decide to cancel a booking after the check-in time or do not show up at the hotel, charges for the first night or the complete booking amount, whichever is lower, shall be deducted.

Mid Stay Cancellations

During your stay, in case you decide to shorten your booking before 2 pm, you will be charged for one night. In case you decide to shorten your booking after 2 pm, you will be charged for next two nights. Money paid for the remaining nights will be refunded as per the refund policy.

​For bookings of 4 or more rooms -

When booking for 4 or more rooms, you will need to pay at least 25% of the booking amount as an advance to have a confirmed booking.

Cancellation Time Cancellation Fee
30 days or more prior to check-in date FREE Cancellation (100% refund)
Between 15 to 30 days of check-in date 50% advance amount
Less than 15 days of check-in date 100% advance amount

On the date of check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Mid Stay Cancellation

In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

How to Cancel

You can cancel your booking using our website or mobile app. You can also call us at +622180630066 to cancel your booking. The applicable refund amount will be credited to your account within 14 working days.

PAYMENT POLICY

For bookings of more than 7 nights, guests will have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

EARLY CHECK-IN AND LATE CHECK-OUT

Early Check-in​ (subject to availability):

Our standard check-in time is 2 PM. Early check-in will be subject to availability.Extra charges will apply as per below policy:

Check-in Time Early Check-in Charges
Before 8 AM 100% charges for one day payable as per room rates of the previous day
Between 8 AM and 12 PM 25% charges payable as per room rates of the previous day, depending on hotel policy
Between 12 PM and 2PM Complimentary

The above does not include charges for breakfast.

Late Check-out ​(subject to availability) -

Our standard check-out time is 12 Noon. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-in Time Early Check-in Charges
Between 12 PM - 2PM Complimentary
Between 2 PM and 6 PM 25% charges payable as per room rates of the next day, depending on hotel policy
After 6 PM 100% charges payable as per room rates of the next day

HOTEL SPECIFIC POLICIES


  • Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same before booking.

  • Some hotels may deny entry of visitors to rooms. We would request you to please confirm with the hotel before inviting visitors into the rooms.