OYO The Arch, Wembly Stadium

Jason Sabo·25 Jul 2023

5

Stayed for a week in July. On arrival, staff were very pleasant although sometimes you need to visit the bar to converse with staff as the reception isn't always staffed. That said, if you phone them, they quickly appear. I wish there was tea/coffee making facilities in the room rather than a general bar in hallway as that is a little inconvenient but not a massive issue. Moved out of my original room as the television didn't work, including when there was decent weather. The switch was not a problem and staff were most helpful. The most annoying thing was the party on a Friday night/Saturday night - only went quiet at 02:00 hours. Staff did apologise and gave me a cheaper rate for the next night. They were very helpful assisting me with changes in my plans, assisting me with luggage (I had a lot) and Avi was helpful at a point whereby I was experiencimg a few problems. He negotiated a cheaper rate and was understanding in that i needed longer to stay as i was attempting to secure accommodation in London. Overall, I would stay again as accommodation is decent with a few minor issues but staff are amazing. Food was lush. Overall, a good stay.

Marc Reid·12 Jul 2023

5

Made to feel very welcomed during my stay at The Arch. The staff are as awesome, very sociable and kind. As a solo traveller it was great to be able to chat to them as and when. The hotel itself was very clean, and the room was decent sized. The bar was fantastic and as a traveller for a concert at the stadium it couldn't have been better located. I was also super impressed with the service from the team having left behind my Nintendo Switch. They located it and sent it back to me in Bristol via tracked postage. Great service all round. Would stay again.