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What is OYO?
OYO is India's largest hospitality company offering standardized rooms in different locations across the country.
How is OYO different from an online travel agent or an online marketplace of hotel rooms?
When you book OYO, you get a guaranteed amazing OYO experience across all hotels under the OYO network unlike an online marketplace where the end-user experience is not standardized. In short, when you book OYO, you get to stay in OYO and not any random XYZ hotel.
How big is the OYO network?
The network of branded hotels currently includes over 8500+ hotels spread across 230 cities with more cities and hotels planned to come up very soon.
What are the key features of 'standardized' OYO?
The key features include AC rooms with TV, spotless linen, complimentary breakfast, free Wi-Fi and hygienic washrooms. We also provide a toiletries kit in each room.
How much does an OYO cost? Are there any hidden charges to be paid?
Rooms usually start at Rs 999 but can be lower than this price due to Sale, Coupon Discounts etc. There are no hidden charges.
How can one book an OYO?
OYO can be booked in various ways including through the OYO app, through the www.oyorooms.com website and on phone by calling 9313931393. In addition, one can book OYO through any of our partner online travel agents.
Does any payment need to be made at the time of booking?
Customers have the option to either make an advance payment or pay at the hotel during check-out.
How do I locate the OYO hotel I have booked?

There are many ways to locate your OYO –

  • On the app, please tap on "Get Directions" on the "Upcoming Booking" card.
  • After a booking is created, you will receive an e-mail with the address of the property.
  • After a booking is created you will receive a confirmation SMS that has a map link of the OYO booked as well the address of the OYO property.
  • You will also receive an SMS with directions to reach the hotel booked on the day of the check-in.
What are the standard check-in and check-out times?
The standard check-in time is 12 PM and the standard check-out time is 11 AM.
Can I get my booking revised?
Of course! Simply call us at 9313931393 and our customer care representative will assist you with the revised booking.
Can I get my booking cancelled?
You can cancel your booking using our website or mobile app. You can also call us on +91-9313931393 to cancel your booking. The applicable refund amount will be credited to you within 4 working days. However, it may take an additional 3-14 working days to reflect in your account, depending on the processing time taken by your bank.
What documents do I need to carry to the hotel to ensure a quick check-in?
You need to carry the confirmation e-mail/ booking ID sent to you at the time of booking and any of your ID proofs that should have your address and photograph. These include your passport, Aadhaar card, driving license and voter's ID card. Please note that PAN card does not qualify as an acceptable ID proof.
I intend to stay at OYO for a long period. Am I eligible for any special discounts?
You could be eligible for a special discount based on the duration of your stay. Please send an e-mail to bookings@oyorooms.com or call 93 13 93 13 93 for details.
I am looking for corporate bookings with OYO. How should I go about it?
For corporate bookings, please send an e-mail to corporate@oyorooms.com or call +91 9069 116 116.
I am a hotel owner. How can I partner with OYO?
To join our ever-expanding network of hotels, simply call us at 70530-70530 and we will get back to you with all the details.